If you enjoy building rapport over the phone and take satisfaction in turning a missed appointment into a confirmed booking, this Service Advisor role at Frizelle Sunshine Automotive is worth a closer look. Based in Southport on the Gold Coast, this is a phone-based position where your communication skills directly drive workshop revenue and customer retention.

About the role:

As a Service Advisor, you will work through a dedicated queue of repair orders, contacting customers by phone to reschedule their vehicle servicing and keep the workshop pipeline moving.

Your day-to-day will include:

• Calling customers to follow up on open or declined repair orders and securing rebookings, giving you clear, measurable outcomes every day
• Explaining outstanding service recommendations in plain language, so customers feel informed rather than pressured
• Accurately updating booking systems and customer records to reflect each conversation
• Working closely with the service team to align rebooking activity with workshop availability
• Identifying patterns in declined work that can help the broader team improve future customer conversations
• Contributing to a consistent customer experience that keeps people coming back to Frizelle Sunshine Automotive

About you:

You are comfortable on the phone, confident in your ability to hold a natural conversation, and motivated by the satisfaction of a booking confirmed.

More about you:

• Experience in a phone-based customer service, contact centre, or service advising role is highly regarded
• A clear, professional phone manner that puts customers at ease and builds trust quickly
• Automotive industry knowledge, even at a basic level, will help you explain service recommendations with confidence
• Accurate data entry habits that keep customer records clean and the team working from reliable information
• The ability to manage a busy call queue while maintaining quality across every conversation
• A self-directed work style that keeps you focused and productive in a desk-based environment

The benefits:

Frizelle Sunshine Automotive offers a stable, supportive environment where your results are visible, and your development is taken seriously.

Benefits include:

• A permanent, full-time role with consistent hours and no face-to-face customer service requirements
• Employee benefits including discounts on vehicles, servicing and our exclusive rewards platform
• A collaborative team culture where contributions are recognised and good performance is rewarded
• The backing of a well-resourced, Australian-owned business with genuine career pathways
• A convenient Southport location with easy access from across the Gold Coast

If you think this role is right for you, apply today and don't miss out on a great opportunity!

Join Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise.

We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.