If you genuinely enjoy helping customers, this Service Adviser role at our Ford Burleigh service centre could be exactly the next step you have been looking for.

About the role:

As the face of the Ford service experience, you will be the trusted link between customers and the workshop, making sure every vehicle and every person is well looked after from the moment they arrive.

Your day-to-day will include:

• Greeting customers and accurately recording vehicle faults, so technicians can get straight to work and customers leave satisfied
• Preparing and presenting repair estimates, giving customers the confidence to make informed decisions about their vehicle
• Keeping customers updated throughout the service process, turning what can be a stressful experience into a straightforward one
• Coordinating job flow with the workshop to keep things moving efficiently and on schedule
• Following up on completed work to make sure every customer is happy before they drive away
• Building repeat business through genuine relationships, not scripts

About You:

You bring a combination of automotive knowledge and people skills that makes customers feel heard and confident every time they visit.

More about you:

• Previous experience as a Service Adviser, ideally within a franchised dealership environment
• Familiarity with Ford vehicles or a strong general automotive background that you are keen to build on
• Clear, professional communication that works equally well face-to-face and over the phone
• A current Queensland driver licence
• Comfortable working with dealer management systems to track and manage jobs accurately
• A genuine focus on the customer experience, because you know that trust is earned visit by visit

The benefits:

Frizelle Sunshine Automotive offers a stable, supportive workplace where your contribution is recognised and your career can grow alongside a well-established dealer group.

Benefits include:

• A permanent, full-time role with long-term security in a growing Queensland business
• Access to manufacturer training and Ford brand development to keep your knowledge current
• A collaborative service team that takes quality seriously and backs each other up
• Employee benefits including discounts on vehicles, servicing and our exclusive rewards platform
• A Burleigh location with easy access and a strong local customer base
• The backing of one of Australia's most respected automotive groups

If you think this role is right for you, apply today and don't miss out on a great opportunity!

Join Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise.

We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.