• Join one of the largest automotive dealership networks
• Access hundreds of discounts using our exclusive reward platform
• Guaranteed weekly base earnings plus healthy commissions and a car on offer

We are now recruiting for a Service Advisor to join the team at Ferrari Newstead.

About the opportunity:

This position is responsible for delivering exceptional customer service and ensuring the efficient coordination of vehicle servicing. The successful candidate will undertake the below:

• Providing the ultimate customer service experience to our clients face to face
• Building and maintaining positive customer and employee relationships
• Maintaining regular contact with our customers to provide updates
• Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
• Handling customer concerns and complaints with prompt solution based outcomes
• Offering accurate estimates for customers requiring additional work or repairs
• Ongoing training and development. If you have the desire to grow we will get you there

About you:

To succeed in this role, you’ll bring a genuine focus on customer care, strong communication skills, and the confidence to make decisions while keeping things moving in a busy environment. You will demonstrate:

• Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer facing roles
• Excellent customer service with well-developed verbal and written communication skills
• A proactive person who presents professionally
• Experience in a department where KPIs are used
• Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
• Ability to sell additional work as required 
• Someone who can work autonomously but thrives when part of a team
• Love a fast paced, yet fun environment

Benefits:

This is an exciting opportunity for someone who values growth, contribution, and the opportunity to build a meaningful career. Other benefits include:

• Embrace development and mentoring from your team, fostering personal and professional growth!
• Access hundreds of discounts using our exclusive reward platform
• Exciting growth opportunity + meaningful career development
• Exclusive rewards platform + paid parental leave
• Work with one of Australia’s largest and most respected automotive groups

About Ferrari Brisbane:

Ferrari Brisbane is part of Peter Warren Automotive Holdings, one of Australia’s largest and most respected automotive retail organisations. With more than 2,000 employees across more than 25 locations on Australia’s east coast, the group represents many of the world’s leading automotive brands.

At Ferrari Brisbane our focus is on delivering an ownership experience worthy of the Prancing Horse, combining exceptional service, deep product knowledge and an unwavering commitment to our clients.