If you enjoy meaningful conversations and want to build a career in one of Australia's most recognised automotive groups, this could be the role you have been waiting for. Peter Warren Automotive is looking for a Customer Experience Consultant to join the Business Development Centre team at Warwick Farm.

About the role

Working at the heart of the customer experience, you will be the first point of contact for people who are ready to make a purchase decision, giving you the opportunity to shape that journey from the very first conversation.

Day to day, your work will include:

• Handling inbound and outbound customer enquiries across phone, email and online channels, connecting interested buyers with the right sales team members
• Qualifying leads and booking appointments that directly support the dealership's sales results
• Following up with prospective customers in a timely, helpful way that builds trust rather than pressure
• Maintaining accurate records in the dealership's CRM system, giving you visibility over your own performance and progress
• Collaborating closely with the sales floor team so that every handover feels smooth for the customer
• Contributing to a team culture where hitting shared goals is something everyone celebrates together

About you

You are someone who genuinely enjoys talking to people and can hold a conversation that moves toward an outcome without feeling scripted.

More about you:

• Experience in a customer-facing or phone-based sales role means you already understand what good service feels like from the customer's side
• Clear, confident communication is something that comes naturally to you, whether written or spoken
• You are comfortable working with targets and find satisfaction in seeing the numbers reflect your effort
• Organised and reliable, you follow through on commitments and keep customer details accurate and up to date
• A genuine interest in the automotive industry, or a willingness to develop one, will help you connect with customers on a level that goes beyond the transaction

The benefits

Peter Warren Automotive offers more than just a job title, it offers a platform to grow within an industry-leading group with real scale and genuine opportunity.

Benefits include:

• Enjoy a competitive salary package with a rewarding bonus structure that recognises and rewards your performance.
• Take advantage of extensive employee benefits, including discounts on vehicles, servicing, retail brands, gym memberships, health insurance, and more.
• Support your wellbeing with a balanced five-day roster, paid parental leave, and access to our Employee Assistance Program (EAP).
• Build a long-term career with one of Australia's largest automotive dealer groups, offering stability and genuine progression opportunities.
• Access ongoing manufacturer-led and internal training to develop your skills and accelerate your career growth.
• Be part of a supportive and collaborative team where your contributions are recognised, valued, and celebrated.

If you think this role is right for you, apply today and don't miss out on a great opportunity!

Peter Warren Automotive is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria.

We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 2000 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise.

We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.